Defining CUJ SLOs: A Process Framework
An end-to-end framework for defining Critical User Journey SLOs, from business strategy to operational review.
Cuj
CUJ SLO Implementation: Workflows and Job Execution
How to identify minimal CUJ endpoints and map service dependencies for workflow and job execution user journeys, with practical decisions from implementation.
CUJ SLO Implementation Assessment
An honest assessment of implementing CUJ SLOs at scale: what was delivered, what constrained delivery, and recommendations for the long term.
CUJ SLOs vs Service SLOs
The conceptual distinction between black-box CUJ SLOs and white-box service health SLOs, and how service dependency types determine what to measure.