Defining CUJ SLOs: A Process Framework
An end-to-end framework for defining Critical User Journey SLOs, from business strategy to operational review.
Platform-Engineering
Observability Prerequisites for SLO Implementation
A structured approach to resolving the instrumentation-before-measurement dependency when rolling out SLOs.
CUJ SLO Implementation Assessment
An honest assessment of implementing CUJ SLOs at scale: what was delivered, what constrained delivery, and recommendations for the long term.